Terms & Conditions — Nanette Hair & Makeup

Last updated: 15 May 2026

These Terms & Conditions (“Terms”) govern all bookings and services provided by Nanette Hair & Makeup (“we”, “us”, “our”). By making a booking, you agree to these Terms.

1. Bookings & Enquiries

All bookings are subject to availability.
A booking is only confirmed once a deposit has been received (if applicable) and written confirmation has been issued.
Quotes are valid for 14 days unless otherwise stated.

2. Deposits & Payments

A non‑refundable deposit may be required to secure your booking.
The remaining balance is due on or before the service date, unless otherwise agreed.
Payments may be made via bank transfer, cash, or approved payment platforms.
We do not store or process credit card details directly; all payments are handled securely through third‑party providers.

3. Cancellations & Changes

Client Cancellations

Deposits are non‑refundable.
Cancellations made within 14 days of the booking date may incur a cancellation fee of up to 50% of the total service cost.
Same‑day cancellations or no‑shows may be charged at 100% of the service cost.

Changes to Bookings

Reducing the number of services may result in a fee or loss of deposit.
Increasing services is subject to availability.

Our Right to Cancel

We reserve the right to cancel a booking due to illness, emergency, or circumstances beyond our control.

In such cases, all payments will be refunded, or we will assist in arranging an alternative artist where possible.

4. Travel & On‑Location Services

Travel fees may apply depending on the location.
Parking fees, tolls, or entry fees (e.g., hotel parking) must be covered by the client.
For early‑morning bookings (typically before 7:00am), an early‑start fee may apply.

5. Trials

Trial appointments are recommended for bridal clients.
Trial fees are separate from wedding day fees and are non‑refundable.
A successful trial does not automatically secure your wedding date — a deposit is required.

6. Health, Safety & Hygiene

Clients must inform us of any allergies, sensitivities, or medical conditions that may affect the service.
We are not liable for reactions where information was not disclosed.
We reserve the right to refuse service if a client presents with contagious conditions (e.g., cold sores, eye infections, head lice).
Children must be supervised at all times during appointments.

7. Photography & Media

With your consent, we may take photographs of your hair and makeup for our portfolio, website, or social media.
You may withdraw consent at any time by contacting us.
We will never publish images without permission.

8. Timeliness & Client Responsibilities

Please ensure all clients receiving services are ready at the scheduled time.
Delays caused by the client may reduce the number of services we can complete.
We are not responsible for delays caused by other vendors, venue access issues, or late arrivals.

9. Liability

We take all reasonable care to provide safe, hygienic, and professional services.
However, we are not liable for:
- Allergic reactions where information was not disclosed
- Damage to clothing or personal items
- Events outside our control (weather, traffic, venue issues)
Our total liability is limited to the amount paid for the service.

10. COVID‑19 & Illness Policy

If you are unwell, please notify us as soon as possible.
We reserve the right to refuse service to anyone showing symptoms of contagious illness.
Standard cancellation policies still apply unless otherwise agreed.

11. Gift Vouchers

Gift vouchers are non‑refundable and valid for 12 months from the date of purchase.
Vouchers cannot be exchanged for cash.

12. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website.

13. Contact Us

For questions about these Terms, please contact:

Nanette Hair & Makeup
Email: info@nanette.com.au
Phone: 0423357358
Website: nanette.net.au